Chef Veronica firstname.lastname@example.org
Chef Mark for WHOLESALE ACCOUNTS email@example.com
Frequently Asked Questions
Can I just walk-in or show up at your shop?
No, we are an appointment only cake shop, we will be happy to schedule an appointment in advance, but there is no need to come in to the shop as we plan all our orders via email.
Can I buy a signature cake or individual pastries at your shop?
Yes you can, you will just need to email us ahead to place the order and set a day and time for pick up. Please note that not all the signature cakes are available at all times, so there is no guarantee to make you the one that you are interested on buying.
Can I find your signature cakes in another location?
Yes, you can find them in all 17 Wholefoods stores in the Chicagoland area under our "Dream Cakes" name.
The cakes that you show in your website are the only choices I have?
No, that is our portfolio showing cakes that we have created for previous clients, every cake is customize for each person to what they want for Dream Cake. Either we will design the cake or clients will provide us with a picture of what they want to have.
Can I order a cake that you show in your portfolio?
Yes, you can. You can order it exactly as is, or we can change colors or shapes or servings.
Can you create a replica of a cake that I saw in another website or magazine?
Yes, we can.
How far in advance should I order?
All our cakes are custom made so we strongly suggest at least 2 to 3 weeks in advance to place orders.
How far in advance should I schedule and appointment or tasting?
We ask for a minimum of 2 to 3 weeks notice.
Do I have to schedule and appointment to order a cake? Or can I handle everything via email or phone?
Yes we can definitely make the whole process through email or phone, no need to come in.
Can you ship my cake?
No, we currently do not ship any of our cakes.
How much my cake will cost?
Our cakes start at $7 per person, but each design will vary depending on how intricate the design is and how many hours will be needed to be accomplished.
Why are your cakes more expensive than other local bakeries?
We do everything by hand, so the labor on our cakes is much higher than the average bakery. We don't use any plastic figures or decorations; they are molded and painted by hand. Everything needs to be done way in advance for decorations to be properly dried, painted and placed on cake.
What are your payment options?
We accept cash, personal/business checks. Paying by credit card will be through Paypal.
Do I have to have an account at Paypal to pay you?
No, we will send you an electronic invoice, it will have a link for you to add your credit card information.
Do I have to give you a deposit?
Yes, this will be to secure your order. This payment is non-refundable.
When is my full balance due?
It will be due 2 weeks before the date of your event in some cases, and in others it can be due the day that you will pick up the cake.
How will be my payment if my order is less than the 3 weeks you ask in advance?
Your payment will have to be made in full when placing the order and will also be Non-refundable.